TERMS AND CONDITIONS
1 Products:
1.1 These terms and conditions apply to all offers, orders, and agreements made through the Coldfashion website.
1.2 We only sell brand new sneakers. No warranty is provided on the products. Coldfashion is not responsible for damage to products, unless the product arrives damaged. In that case, we will resolve the issue and provide a replacement or another appropriate solution.
1.3 While Coldfashion strives to keep product availability information up-to-date, we cannot guarantee that an item will be in stock when an order is placed. If an item is unavailable, customers will be notified as soon as possible.
2. Delivery shipments:
2.1 Orders will be delivered to the delivery address provided by the customer at checkout, unless an alternative delivery arrangement is agreed upon. The risk of loss or damage passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods, subject to applicable law.
2.2 If an order contains multiple items, Coldfashion may ship them in separate packages where reasonably necessary. Any additional shipping costs resulting from this will be covered by Coldfashion.
2.3 Delivery times are estimated and may vary based on location and other factors beyond our control. While we strive to meet delivery estimates, dates are not guaranteed.
2.4 If a package is delivered to a pickup point, the customer is responsible for collecting it within the collection period communicated by the carrier. If the package is returned to Coldfashion because the customer fails to collect it within that period, Coldfashion reserves the right to charge the customer for reasonable costs actually incurred as a result, including return shipping and handling costs, to the extent permitted by applicable law.
3. Returns:
3.1 At Coldfashion, customers have the right to return their order within 14 days of receiving the package. If the customer chooses to exercise this right, the items must be returned undamaged, unworn, and in their original condition. The customer has 14 days from the moment of communication with Coldfashion to complete the return process. Returns are on the cost of the customer, shipping costs are non-refundable. When receiving a refund, these costs will be deducted from your refund value.
3.2 Coldfashion reserves the right to decline or adjust the refund if the items are not in their original condition, worn, or damaged, for reasons or actions under the customer's control.
3.3 For returns, please follow the instructions outlined in our Return Policy. Refunds will be processed once the returned items are received and inspected. Please note that certain conditions may apply, and refunds may not be issued under specific circumstances.
4. Fraud:
4.1 In the event of fraud, an attempt at deception, or if there is reasonable suspicion of other illegal activities related to the purchase or redemption of a gift card, Coldfashion reserves the right to close the relevant customer accounts and/or require an alternative payment method.
4.2 When customers have questions or uncertainties about their order, it is important to contact Coldfashion before taking any independent actions. If an unjustified chargeback is filed without prior communication with Coldfashion, the customer will no longer be accepted for future purchases with Coldfashion. Our advanced systems ensure that fraudulent customers are automatically detected and blocked. Customers with a suspicious history related to fraudulent orders, incorrect credit cards, or questionable circumstances will also be declined. In the case of fraudulent chargebacks, a penalty may be imposed, the amount of which can vary.
5. Product delivery:
5.1 If your parcel is marked as "delivered" but you have not received it, you must notify us within a maximum of 5 working days. Failure to do so within this timeframe releases us from any responsibility for the loss of the parcel, as our shipped parcels are no longer insured beyond this period. This policy is in accordance with Dutch consumer protection laws, which require timely reporting of delivery issues to maintain eligibility for claims.
5.2 It is the customer’s responsibility to ensure the accuracy of the delivery information provided at checkout. Coldfashion is not responsible for incorrect or incomplete addresses.
6. Order Acceptance
6.1 All orders placed through Coldfashion are subject to acceptance and availability. Coldfashion reserves the right to cancel or refuse any order at its discretion, even after an order has been confirmed.
6.2 By using our website and making a purchase, you confirm that you are at least 18 years of age, or have the consent of a parent or legal guardian to make a purchase.
7. Custom charges:
7.1 The main custom charges are handled. When ordering outside of the EU be aware of the possibility of any custom charges. When any customs duties, taxes, or additional charges do occur, they will be payable by the customer and will not be covered by Coldfashion.
7.2 If an item is refused by the customer, any additional costs incurred, including import duties, return shipping fees, customs processing fees, or destruction/disposal charges, will be deducted from the customer's total refund.
8. Modifications to the website
8.1 Coldfashion reserves the right to modify, suspend, or discontinue any part of the website or its services at any time without notice. We are not liable for any changes made to the website or service interruptions.
9. Intellectual property Coldfashion
9.1 All content on this website, including text, images, logos, and designs, are the property of Coldfashion and protected by copyright and intellectual property laws. Unauthorized use is prohibited.
10. Reviews
10.1 By submitting feedback or reviews, you grant Coldfashion the right to use your comments or reviews for marketing purposes. We may modify or remove content at our discretion.
11. Payments
11.1 Coldfashion reserves the right to verify payment information and request additional identification before processing your order to ensure secure transactions.
11.2 We use secure payment processing to protect your financial information. By completing a transaction, you agree that the payment details you provide are valid and correct.